Digital Products (Ebooks and Guides)
All digital products are delivered immediately upon payment. Because the product is delivered in full at the point of purchase, no monetary refunds are issued once payment is made and the file has been accessed.
If you experience a technical problem opening or accessing your purchased document, contact us directly and we will resolve it — including providing the file in an alternative format where possible.
Free resources carry no refund obligation.
Business Clarity Assessment
Upon payment, you have 14 business days to book your private assessment session via the booking link provided.
If you choose to cancel before booking within that 14-day window, a 15% administration fee will be retained and the balance refunded to your original payment method. Refunds are processed once proof of payment and valid banking details have been received, and funds reflect in the business account before disbursement.
If you have booked your session and choose to cancel before the session takes place, a 25% cancellation fee applies. The remaining balance will be refunded to your original payment method following receipt of proof of payment and banking details.
No refund applies once the assessment session has taken place.
Processing
All refund requests must be submitted in writing to info@christophernissen.co.za with proof of payment and banking details. Refunds are processed within 7 business days of all required information being received.
South African Consumer Rights
This policy is issued in accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) and the Consumer Protection Act 68 of 2008 (CPA).